Terms and Conditions

Welcome to "Zowraq Al Oud". By using this store or completing any purchase, you agree to comply with the following terms and conditions:

1. General Introduction:

• These terms and conditions constitute a legally binding agreement between you and the "Zowraq Al Oud" store.
• The customer agrees that the use of the store is subject to the laws and regulations in force in the Kingdom of Saudi Arabia.

2. Prices and Payment:

• All prices displayed in the store include Value Added Tax (if applicable) and are presented in Saudi Riyals.
• The store offers multiple secure electronic payment methods (Mada, Visa, Apple Pay, Tabby/Tamara if available). Payment must be completed in full before shipping the order.

3. Shipping and Delivery:

• Orders are delivered within the Kingdom of Saudi Arabia via approved shipping companies within the timeframe specified on the shipping page.
• The customer is responsible for the accuracy of the written address; any error in the address may result in additional shipping fees or delays.

4. Exchange and Return:

• Due to the nature of oud and incense products, returns or exchanges are subject to the store's policy.
• The customer shall bear the shipping fees for returns or exchanges unless the error is due to a manufacturing defect or an order error by the store.

5. Intellectual Property:

• All contents of the "Zowraq Al Oud" store, including designs, logos, images, and texts, are the exclusive property of the store, and no one has the right to exploit or copy them without prior written permission.